Contact Us

How your message is handled

Everything you type into the contact form travels straight to the editorial team that runs this site, and nothing you submit is shared with the casino itself or with any marketing partner. Your message stays within the review operation, where it is read by a person rather than processed by an automated system.

Messages are kept confidential.

We do not pass your name, your e-mail address or the content of your enquiry to Royal club or to any third party. The only exception would be a legal obligation, and even then we would tell you before anything is disclosed.

Feedback about the website

When you write to comment on the site itself — a broken page, a confusing section, a rating you disagree with — your note is used to improve the way the site works. Corrections are checked against the facts we hold, and where a review is outdated it is updated or flagged.

Criticism is taken as seriously as praise. If you point out an error in a review, the claim is re-examined and the review is amended when the evidence supports your point. Where we disagree, we explain why rather than quietly ignoring the message.

What makes a useful message

Include the name of the casino, the specific page or review you are referring to, and the date you saw the information. That combination lets us locate the exact content quickly and avoids a round of follow-up questions.

• State the problem in one or two sentences before adding background detail.
• Mention what you expected to see and what you actually saw, if the issue is about accuracy.
• For account or payment questions, describe the step where things stalled — deposit, verification, withdrawal — without including passwords or full card numbers.

Do not send sensitive personal or financial information through the form. If your complaint involves a dispute with Royal club, we can advise on the general steps to take, but we cannot act as a mediator or access your account on your behalf.

What happens next

Every message is acknowledged, and you will receive a reply within a reasonable time. Where your question needs research, the reply may take longer, but you will not be left without an answer.

Messages that relate to responsible gambling — including requests about self-exclusion or help with problem gambling — are treated with priority and handled with care. We will point you toward the appropriate support channels rather than offering casual advice.

Your details are stored only for as long as needed to resolve your enquiry, then deleted. You are never added to a mailing list by writing to us.